🌐 한국어 · English · 日本語

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This is an English translation of the Korean refund policy. If the translation and the Korean version differ, the Korean version prevails (Article 17).

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Effective date: the date on which sales of the Laon Ortho Pass begin (announced on the website)

Article 1 (Purpose)

This Refund Policy sets out the standards and procedures for withdrawal of purchase and refunds of the Laon Ortho Pass sold by LAONMEDI (the "Company"). This Policy follows the Act on the Consumer Protection in Electronic Commerce (the "E-Commerce Act") of the Republic of Korea and other applicable laws. Where the law is more favorable to the user than this Policy, the law prevails.

Article 2 (Definitions)

  1. "Pass" means the Laon Ortho Pass sold by the Company, which entitles the holder to register one patient in LaonOrtho. Passes are purchased, used and refunded one at a time.
  2. "Purchase" means the set of Passes bought in a single payment.
  3. "Use" means that a patient has been successfully registered with a Pass. If patient registration fails and the Pass is restored, the Pass is treated as unused.
  4. "Payment approval date" means the date on which the card payment was approved.
  5. "Coupon Pass" means a Pass granted without payment, such as through a coupon code, promotion or event.
  6. "Purchasing Organization" means the Organization to which Passes are granted. Passes belong to the Purchasing Organization, not to an individual, and every member of the Purchasing Organization may use them.
  7. "Trial Pass" means one Pass that the Company grants free of charge to an Organization upon its first sign-up so that it can try the service before purchasing. A Trial Pass is a type of Coupon Pass.

Article 3 (Scope and Period of Refunds)

  1. Within 30 days from the payment approval date, the user may request a refund of all or part of the unused Passes in each Purchase, one Pass at a time, and will receive a full refund of the amount paid. This period includes the 7-day withdrawal period under Article 17(1) of the E-Commerce Act.
  2. Whether the period has passed is determined by the time the user submits the refund request. A refund under paragraph 1 is made even if processing is completed after the 30-day period.
  3. After receiving a partial refund, the user may request a refund of the remaining unused Passes again.
  4. Even after 30 days from the payment approval date, the user may request a refund of unused Passes that are still within their validity period (Article 13). In this case, 10% of the refund amount is deducted.

Article 4 (Cases Where Refunds Are Restricted)

  1. Refunds are not available in the following cases. The Company displays these restrictions on the purchase confirmation screen and in this Policy.
    1. Passes that have already been used (Article 17(2)(5) of the E-Commerce Act)
    2. Coupon Passes (granted without payment, so there is no amount to refund)
    3. Passes whose validity period (Article 13) has expired